dalia.hashem@thecirclecare.com

+201128821002

FAQ

Q: Why should I consider traveling to Egypt for my medical care?
A: Egypt has established itself as a premier regional hub for medical excellence. Our network features world-class hospitals and diagnostic centers equipped with state-of-the-art technology. Most importantly, many of Egypt’s top specialists are internationally trained, board-certified, and fluent in English, offering the exact same medical standards you would find in Europe or the US, but at a fraction of the cost.
 
Q: How do you verify and select your doctors and medical facilities?
A: Patient safety is our absolute priority. We perform a rigorous, multi-step vetting process before onboarding any provider. We only partner with hospitals and laboratories that hold top national or international accreditations. Our doctors are hand-selected based on their clinical track record, active board certifications, verified patient success ratings, and commitment to transparent care.
 
Q: Can I get a professional medical opinion before I book my travel?
A: Yes, absolutely. We believe you should feel 100% confident before making a decision. Through our Remote Second Opinion service, you can securely upload your current medical reports, lab results, or radiology scans. One of our elite specialists will review your case digitally and provide a preliminary treatment consultation before you ever book a flight.
 Q: How do I search and book an appointment with a doctor?

A: You can easily search for doctors on our homepage by specialty, doctor name, city, or district. Filter your results by availability, patient ratings, or consultation fee. Once you find your preferred specialist, select an available date and time slot, choose between an “In-Clinic Visit” or a “Video Consultation,” and click “Book Appointment” to confirm.

Q: Can I book an online video consultation with the case manager?

A: Yes. When browsing case managment support, look for the “Video Consultation” option on the case manager profile. You can complete your booking and payment online, then join the private video call directly through your patient portal at your scheduled time.

Q: How will I receive confirmation for my doctor booking?

A: Once booked, you will receive an instant booking confirmation via email and SMS containing your appointment details, location map, doctor contact info, and booking reference number. 

 
Q: Are your medical packages fixed-price, or will there be hidden fees later?
A: We believe in complete financial transparency. We offer Fixed-Price Medical Packages for a wide range of procedures and diagnostic sets. Your personalized quote will clearly outline what is included—such as consultations, surgical fees, lab tests, radiology, and immediate post-operative care. You will know your core medical costs upfront, with zero surprises at discharge.
 
Q: How much money can I expect to save by traveling for treatment?
A: On average, international patients save between 40% to 70% on medical procedures, specialized surgeries, and comprehensive diagnostic scans compared to prices in Western Europe, North America, or the Gulf region. These savings apply even when factoring in your flights and luxury hotel accommodations.
 
 
Q: I don’t speak Arabic. How will I communicate with my medical team?
A: Language will never be a barrier to your care. English is the standard language of instruction across medical universities in Egypt, meaning your doctors and senior medical staff speak fluent English. Additionally, we provide a dedicated, bilingual personal case manager who will accompany you to your major appointments to ensure seamless communication.
 
Q: What kind of travel and non-medical assistance do you provide?
A: We take care of everything outside the clinic walls so you can focus entirely on healing. Our team handles your airport meet-and-greet, private local transportation between your hotel and medical facilities, and hotel booking recommendations optimized for medical recovery. If your recovery window permits, we can also coordinate peaceful, low-stress cultural excursions.
 
Q: What happens if I need follow-up care after I return to my home country?
A: Your medical journey doesn’t end when you board your flight home. We arrange digital follow-up consultations with our team case managers… we currenlty do not have  telehealth platform. ….Yet, We also provide you with a comprehensive, fully translated digital medical file (including all lab reports and radiology scans) so you can easily share your records with your primary care doctor back home.
 
Q: What is typically included in an “All-Inclusive” medical package?
A: Our packages are designed so you do not have to worry about separate billing. A standard surgical or treatment package includes:
– Pre-operative routine laboratory tests and radiology scans.
– The main procedure or surgery, including surgeon, anesthesia, and theater fees.
– Hospital stay fees (in a private room) including nursing care and meals.
– Post-operative medications required during your immediate recovery window.
– All follow-up appointments with your consultant before your flight back.
 
Q: Why are high-end dental and bariatric packages so much more affordable in Egypt?
A: The massive price difference is entirely driven by lower operational overhead, lower medical malpractice insurance baselines, and currency exchange dynamics in Egypt—not a compromise on quality. The dental implants, surgical staples, and diagnostic machinery used in our partner facilities are exactly the same FDA-approved, European, and American brands used in Western hospitals.
 
Q: Can I customize a package if I need multiple procedures or specific diagnostics?
A: Yes, personalization is exactly what we specialize in. Many international patients combine an executive health check-up or customized laboratory screenings with a cosmetic or dental procedure. Once you provide your initial medical history, your personal case manager will coordinate with our medical board to build a synchronized itinerary and custom multi-procedure package price for you.
Q: How do I order medications online through the platform?

A: You can buy medications online in two simple ways:

– Upload Prescription: Go to the “Pharmacy” tab and upload a photo or PDF of your doctor’s prescription. Our partner pharmacy will fulfill the order.

– Browse E-Pharmacy: Search for over-the-counter products, wellness supplements, and personal care items directly, add them to your cart, and proceed to checkout.

Q: What are the payment and delivery options for online pharmacy orders?

A: We support secure online credit/debit card payments as well as Cash on Delivery (COD).

Your order will be dispatched from a licensed partner pharmacy with door-to-door delivery tracking.

 

 Q: How do I search and book diagnostic tests or radiology scans?

A: Navigate to the “Labs & Diagnostics” section from the top menu. Search for specific laboratory tests (e.g., CBC, Lipid Profile) or imaging scans (e.g., MRI, Ultrasound, CT Scan). Filter by accredited diagnostic centers near you…..compare package prices, and book your appointment or home sample collection slot.

Q: Can I request home sample collection for laboratory tests?

A: Yes! For participating partner laboratories, you will see a “Home Sample Collection” option during checkout. ….Simply provide your home address, select a convenient time …window, and a certified phlebotomist will visit you.